Community of Practice in Assessment (COPA) Session 4
COPA Town Hall Meeting on 14th July 2011
"Unpacking and Repacking a WSQ Competency Standard to Create a Program Outline" by Ms Elizabeth Chan
CBLD’s 4th Community of Practice in Assessment (COPA) event was held on Thurs 14 July, 2011 at its Headquarters and Training Center at Bestway Building. It was met with resounding success, with more than 60 participants from various industries and backgrounds, such as ICT, HR, Training, Retail as well as Tourism (Hotel, F&B) coming together to gain insights into “Unpacking and Repacking of a WSQ Competency Standard to Create a Programme Outline”.
After a sumptuous meal and networking session, the workshop began at 7pm with the speaker of the evening, Ms Elizabeth Chan, sharing the “secrets” of unpacking and repacking a Workforce Skills Qualifications (WSQ) Competency Standard to develop a quality training program. A pioneer and master trainer for the Advanced Certificate in Training and Assessment (ACTA) and Managing Director of CBLD Center, Elizabeth has a wealth of experience in developing and implementing WSQ Competency Frameworks, including developing training programs. She captivated the audience with her sharing of her experience and useful tips, inspiring the participants to put their newly acquired insights to practice.
During the session, participants were asked to do exactly that. In groups, they were to complete the mapping of the Competency Standard for the Competency Unit “Prepare Malay Noodles”, using a document known as “Cross Reference Matrix”. Following that, the groups were asked to develop a program outline using Design Principles and the information mapped in the Cross-Reference Matrix. After an hour of group discussion, each group was then asked to present their “masterpiece” – their proposed outline for the Competency Unit. During the debrief, Elizabeth provided feedback on the work done by the individual groups. She highlighted that the challenge of developing a WSQ training program is the “where to insert what information”. This can be overcome by identifying the common underpinning knowledge and process in each Competency Element. She also reminded participants that a good training program should be holistic and be contextualised to the needs of the learners, and must be complete consisting of the “A-Z” of the training program.
From the feedback gathered, participants commented that they liked Elizabeth’s sharing as it provided them with a better understanding of how to unpack and repack a WSQ standard to develop a quality training program, and the group discussion, as it allowed for greater interaction between industry practitioners. It was also apparent how different ideas could be fitted together to create a more interesting and structured program. Overall, the session was highly impactful, and it allowed them to put into practice the knowledge and skills learnt in ACTA.